1. About myHappymind:

myHappymind is an innovative and award-winning company, we exist to give today’s children the skills to thrive in tomorrow’s world. We provide schools, nurseries and homes with programmes to support the development of children’s self-esteem, resilience and mental health. myHappymind is also proud to be a Great Place To Work Certified™ company!

Job description

The role:

We are looking for an energetic, passionate individual to join our fast-growing and happy team! We offer a competitive salary, attractive benefits including a bonus scheme and Private Healthcare, as well as strong career prospects for the right candidate.

This role will be responsible for working closely with schools that use the myHappymind programme to ensure they get the best out of the programme. This will include onboarding schools and regularly checking in with them to provide customer support and help. You’ll have a portfolio of schools to look after and be part of the broader Customer Happiness team.

To be successful in this role, you must be motivated by providing excellent customer service and be passionate about children’s mental health. You’ll ideally understand how schools work and appreciate the unique pressures of working in primary schools so that you can effectively empathise and work well with teachers.

We are all about kindness, flexibility, being yourself and being open and honest here at myHappymind – if this sounds like you – you’ll be in good company.

We’re a small but growing team, and there are plenty of times when it’s all hands on deck! You’ll need to be cool with this!

Required skills and experience:

1. We are looking for someone who has customer service experience and is capable of managing multiple clients.

2. You’ll have experience managing KPIs and reporting and be comfortable presenting to others.

3. We’d love to find someone with experience in an education business.

4. You must be confident to jump on a call with customers, be highly articulate and be a good presenter.

5. You must have good problem-solving skills and the ability to work flexibly to meet customer needs.

6. You must care deeply about customer service and be willing to go the extra mile when needed to delight the customer.

7. You’ll be comfortable working with technology and be able to grasp new systems and technology easily.

8. You’ll be highly organised and be able to manage multiple competing priorities.

9. You’ll also be a good communicator and team player – we’re a small but mighty team, so getting along with others is essential.

The role is based in Alderley Edge Cheshire, and you must be able to travel to Alderley Edge daily.

How to apply:

TO BE CONSIDERED please provide your CV and a covering letter answering the following questions:

1. How would you describe myHappymind to a friend?

2. What excites you about this role?

3. Why do you think you’re an ideal fit for this role? What experiences and skills support this?

4. What experience do you have in establishing and managing KPIs?

5. What are your salary expectations?

Base: Salary based on experience. Office-based role based in Alderley Edge, Cheshire.

Job Types: Full-time, Permanent

*NO AGENCIES*

Job Type: Full-time

Salary: £25,000.00-£35,000.00 per year

Additional pay:

• Performance Bonus

Benefits:

• Casual dress
• Company pension
• Private dental insurance
• Private medical insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Alderley Edge: reliably commute or plan to relocate before starting work (required)

Work Location: In person